TrackMyPromo.com is our proprietary tracking tool that gives promotion participants online access to the status of a rebate or premium. By giving consumers access to this information, the volume of consumer-to-client phone calls regarding a given promotion is greatly reduced. This makes promotions less costly for our clients, and it also increases customer satisfaction.
Turn-Key Fulfillment Services
Sales promotions and incentive programs are living entities. Keeping them healthy is an ongoing process that requires regular maintenance and attention to detail. That's why all of our incentive platforms include as much or as little program administration as necessary to support your needs. Best of all, everything happens in-house for maximum speed and efficiency.
Fulfillment
This is where rebates and premiums are channeled to the appropriate individuals in a timely, efficient manner. A great fulfillment department means participants in your program receive their rewards faster, enhancing customer satisfaction and the positive reinforcement effect.
Verification
Sales and/or purchase verification ensures only those who qualify under the exact terms of your program receive rewards. It's an often overlooked component, but it offers protection from individuals who might try to take unfair advantage of the program, saving you money in the process.
Legal services
There are countless laws and regulations in the U.S. and abroad that apply to promotions like the ones discussed here. Complicating things further, different states usually have different rules about how such promotions must be conducted. At ST&Pincentives, we do the legal legwork for you, limiting your liability and helping to avoid potential issues down the road.
Customer service
When participants require assistance with any aspect of your program, ST&Pincentives has a dedicated customer service department trained to handle such inquiries.
Website maintenance
Any program that includes a website will need periodic updates, both in terms of technical maintenance to keep the site running and new content.
P.O. boxes
Should the mechanics of your program call for the use of P.O. boxes, we will set them up and manage them for you.
Other Administrative Services
- Prize Sourcing & Procurement
- Rebate Management & Funds Distribution
- Sweepstakes Winner Selection and Notification
- Database Management
- Fraud Prevention
- Reporting & Data Collection